Vigilant is a tech-driven mystery shopping platform designed to elevate customer experiences for businesses across Saudi Arabia. Our expert Arabic-speaking shoppers conduct in-depth evaluations across the retail, hospitality, healthcare, and food and beverage sectors, delivering actionable, data-driven insights. Committed to excellence, we help you uncover opportunities for improvement and ensure every customer interaction leaves a lasting, positive impression.
Start your journey with us today — enjoy a free trial visit and experience the Vigilant impact firsthand!
Enhance your customer experience with our specialized mystery shopping services.
Vigilant specializes in providing tailored mystery shopping services to help Saudi businesses elevate their customer experience. Our expert Arabic-speaking shoppers evaluate every aspect of your operations — from service quality to product availability — delivering detailed, data-driven reports. With actionable insights, you can empower your teams to make smarter, faster decisions. Whether you're in retail, hospitality, healthcare, or food and beverage, our services are designed to meet your specific needs.
Start with a free trial visit and experience how Vigilant can transform your customer interactions today.
Receive detailed reports to drive growth and improve service quality.
We evaluate your competitors through mystery shopping to provide you with a clear view of how you rank — helping you identify opportunities to stand out in your market.
1. Understand Your Business Needs
We start by working closely with you to understand your goals, customer journey, and service standards. Through the Vigilant platform, you can easily share your requirements, set objectives, and customize your evaluation focus.
2. Design a Custom Evaluation Program
Using industry best practices like SERVQUAL, we design mystery shopping scenarios tailored to your business. Our platform allows you to review, approve, and track your customized evaluation programs effortlessly.
3. Deploy Trained Mystery Shoppers
Our Arabic-speaking, highly trained shoppers — managed and dispatched through the Vigilant platform — visit your locations acting as real customers. Every visit is carefully tracked to ensure complete coverage and transparency.
4. Capture and Analyze Insights
Shoppers submit evaluations directly through the platform, combining structured quantitative data with rich qualitative feedback. Our system instantly analyzes the results to ensure reliability and detect trends.
5. Deliver Comprehensive Reports
You receive real-time access to detailed, easy-to-understand reports via the Vigilant dashboard. These reports highlight key strengths, service gaps, and customer perceptions — with actionable recommendations for improvement.
6. Support Continuous Improvement
Through your Vigilant account, you can monitor performance trends, download reports, and request follow-up evaluations — ensuring a continuous cycle of feedback and service excellence.
